Sample VOLUNTEER FEEDBACK SURVEY

Volunteers should receive a feedback survey after every instance of service. Ideally, it is delivered in the automatic thank you email immediately after the project ends so that it’s not an extra step that could easily be forgotten. It’s also helpful to have paper versions on site, or QR codes in signage on site, so that you can have people fill them out in the moment. Don’t forget to verbally remind volunteers to complete them, and tell them how important it is to you! Lastly, results should be monitored regularly. Set benchmarks, and take action when they are surpassed. Negative feedback should be addressed with the complainant, and ideated around as a staff. Positive feedback should be saved and used as testimonials on marketing materials and funding applications. And the Net Promoter Score can be reported out on to leadership & the board – it’s the best indicator of your experience.  

The best surveys are short and sweet. Here are the 6 questions you should be asking:  

1. At which volunteer project did you recently serve? 

          a. Project name [checkbox or open comment box] 
          b. Project date [open comment box]  

1. Overall, were you satisfied with your volunteer experience with our organization, neither satisfied nor dissatisfied with it, or dissatisfied with it?

          a. Satisfied / Neither satisfied nor dissatisfied / Dissatisfied
 

1. How much impact do you feel your volunteer work had? 

         a. A great deal of impact / A lot of impact / Some impact / Very little                         impact / No impact 

 

1. How organized was your project? 

         a. Extremely organized / Very organized / Somewhat organized / Not                     very organized / Not at all organized 
 

1. How appreciated did your volunteer supervisor make you feel? 

        a. Extremely appreciated / Very appreciated / Somewhat appreciated /                  Not very appreciated / Not at all appreciated 
 

1. How likely is it that you would recommend our organization to a friend or a colleague? 

        [this question creates the Net Promoter Score]